Frequently asked questions

Does GrassRoot accept international orders?


Unfortunately, GrassRoot accept online orders only from the US.




What method of payment does GrassRoot accept?


We currently accept PayPal as our method of payment.




What do I do if my order was damaged during shipment?


We go to great length to ensure your order is correct, properly packaged and well protected. Despite our best efforts, damages sometimes occur during shipment. If item is damaged, please contact us immediately.




How do I check the status of my order?


A tracking number with the name of the carrier is sent to your email after your purchase.




What is the shelf life of herbs and spices?


While herbs and spices generally don't spoil, they will lose their potency over time. How your herbs and spices are stored will play an important role in how they maintain their potency. If stored in air tight containers, such as glass jars, and kept in a cool, dry, dark place, whole herbs and spices can last up to 3-4 years and ground herbs and spices can last up to 1-2 years. We make every effort to ensure you receive well-preserved herbs and spices. We use polyfoil bags and bags with a resealable ziplock closure, which protect the contect from exposure to light and moisture, to preserve the freshness, aroma and potency of our products.